UPN operates five membership-based peer groups devoted to networking, educating and
advocacy: one for utilities involved with advanced metering and smartgrid; one for large energy users; one for leaders in utility energy efficiency programs; one for leaders in utility renewable energy initiatives; and
one for utility professionals involved with CIS/CRM and customer care.
Our first peer group for professionals managing CIS, CRM and specific customer care functions at
utilities globally is known as:
The Utility Customer Experience Consortium
...a facilitated peer group for utility business and information technology customer care professionals only
Our second consortium that networks professionals managing energy decisions in large commercial/industrial corporations, founded in 1993, is known as:
The Energy Managers Special Interest Group (SIG)
...a facilitated peer group for corporate energy and facility managers only
Three new unique consortia were launched in 2007:
The Global Smartgrid/AMI Utility Peer Group
...a facilitated peer group for utilities involved with advanced metering and Smart Grid
The Utility Energy Efficiency Peer Group
...a facilitated peer group only open to a handful of selected utility leaders in this topic area
The Utility Renewable Energy Peer Group
...a facilitated peer group only open to a handful of selected utility leaders in this topic area
Information on the first two groups can be found on this web site. Information on the Energy Efficiency and Renewable Energy Peer Groups is only made available to member utilities on password-protected web sites, as membership in these groups is highly selective/restricted. The Global Smartgrid/AMI Utility Peer Group, has its own web site at www.smartgridpeergroup.com.
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Selected Recent and Upcoming Events:
5th Annual Utility CIS/CRM and Customer Experience Consortium Workshop
Fall 2010
Location TBD
2nd Annual Utility Energy Efficiency Peer Group (utility members only)
May 4, 2010
St. Petersburg, FL
2010 Utility Marketing Innovations Workshop
May 5-6, 2010
St. Petersburg, FL
Utility Renewable Energy Peer Group Workshops (for a small group of invited utilities only)
Fall 2009
Austin, TX (date tbd) and Rome, Italy (date tbd)
C&I Customer Experience Workshop (utility members only)
CT Light and Power headquarters
Oct 2009
Hartford, CT
Energy Efficiency Peer Group Workshop
Austin Energy Headquarters
May 13-14, 2009
Austin, TX
3rd Annual AMI/Smartgrid Peer Group
Hosted at Southern California Edison Offices
April 29-30, 2009
City of Industry, CA
5th Annual C&I Contact Management Summit
Hosted at Duke Energy Offices
October 21-22, 2008
Charlotte, NC
(100% participation by utilities from across North America, with absolutely no vendors in attendance.)
Best Practices in Selecting and Implementing a New Billing System
February 13, 2008
St. Petersburg, FL
Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: A Utility Awards for CIS/CRM Excellence Workshop
February 12, 2008
St. Petersburg, FL
Advanced Metering and Customer Care Initiatives in Europe
January 31 - February 1, 2008
Milan, Italy
Fourth Annual Call Center Summit
(The First and Premiere Special Interest Group Created For and Run By Utility Call Center Managers)
May 2-4, 2007
Atlanta, GA USA
9th Annual Large Energy Users Summit Sponsored by Austin Energy and CPS Energy
October 26-27, 2006
Austin Energy Headquarters
Austin, TX USA
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