| Open only to water, electric and gas utilities, membership in the Utility Custoer Experience Consortium includes all of the following:
- An annual block of hours of personalized staff/analyst assistance toward research on utility customer care and related technological strategy issues.^
- Waived registration to by-invitation-only Utility CIS/CRM Consortium networking meetings.
- Customized strategy sessions using input from other utility members.
- Participation in utilities-only Special Interest Groups (SIG)...including our Customer Care Utility SIG, Data Warehousing Utility SIG, CIS SIG, CRM SIG, C&I Call Center SIG, etc.
- Waived entry fee for the 2010 Utility Awards for CIS/CRM Excellence™ Program. (For more information, click on tility CIS/CRM Awards" in the blue box on the top of this page.)
Recently fulfilled member requests include examples like:
"Find 4 utilities that have gone through a similar project and arrange/facilitate calls to share experiences and their suggestions. Be sure the participating utilities give us advice on best practices - especially what to do, and not do, as we move forward with our initiative."
"Conduct a presentation for our utility's entire Management Staff - including our utility's President - on what C&I Customers want and need."
"Research data warehousing/integration & CRM success stories in utilities and other verticals and extrapolate what our utility can learn from those projects."
"Research how much other utilities spent on their CIS upgrade/replacement – and what their CIS upgrade/replacement entailed. Also provide information on what vendors they used and what they thought of those vendors."
"Recommend a list of IT/CRM vendors that can best fulfill our utility’s current data integration project."
"Help us sort through responses to an RFP our utility put out for CIS selection and implementation consultants."
^Notes and Terms of Research Hours and Membership Benefits:
The customized block of hours provided by UPN staff assistance depends on the level of membership chosen by your utility. Full hours are charged for any conference calls that take a portion of an hour. Within one month of active membership, the utility and UPN must mutually agree on the exact “go get utility input” research services for the entire block of annual allotted hours. Any calls and/or emails required by UPN staff to help the member decide on how to use the block of hours will be deducted from the assigned block of hours that comes with membership. If the member utility does not sign off on the specific allotment of the block (of time included in membership) within 30 days of membership activation, the utility forfeits their block of time.
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