UPN provides unbiased and expert advisory services for utilities worldwide. Our specialty is helping utilities to find, procure and implement billing and advanced metering solutions that best fit our utility clients' needs.
We do not, and have never, partnered with any billing/CIS or metering vendor -
which enables us to provide completely objective expert advice.
In addition to conducting technology selection for utilities worldwide, UPN operates membership-based peer groups devoted to networking, educating and advocacy:
Our first peer group for professionals managing CIS, CRM and specific customer care functions at
utilities globally is known as:
The Utility Customer Experience Consortium
...a facilitated peer group for utility business and information technology customer care professionals only
Our second consortium that networks professionals managing energy decisions in large commercial/industrial corporations, founded in 1993, is known as:
The Energy Managers Special Interest Group (SIG)
...a facilitated peer group for corporate energy and facility managers only
Two unique consortia were launched in 2007:
The Global Smartgrid/AMI Utility Peer Group
...a facilitated peer group for utilities involved with advanced metering and Smart Grid
The Utility Energy Efficiency Peer Group
...a facilitated peer group only open to a handful of selected utility leaders in this topic area
Information on the first two groups can be found on this web site. Information on the Energy Efficiency Peer Groups is only made available to member utilities on password-protected web sites, as membership in these groups is highly selective/restricted. The Global Smartgrid/AMI Utility Peer Group, has its own web site at www.smartgridpeergroup.com.
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Recent and Upcoming Events:
4th Annual Smartgrid/AMI Utility Peer Group Workshop
February 1-2, 2012
San Francisco, CA
COME VISIT US AT
BOOTH 1028 DURING THE
CS WEEK CONFERENCE
May 23-26, 2011
Kissimmee, FL
(Click on the CIS Project Resources tab to learn more about the CIS services UPN will display)
Connecticut Section AWWA and Connecticut Water Works Association Annual Joint Conference
(UPN's John Hoggard to present "Best Practices in Utility Technology Selection and Implementation")
May 25-27, 2011
Newport, RI
2nd Annual Utility Energy Efficiency Peer Group (utility members only)
May 4, 2010
St. Petersburg, FL
2010 Utility Marketing Innovations Workshop
May 5-6, 2010
St. Petersburg, FL
C&I Customer Experience Workshop (Utility members only)
CT Light and Power headquarters
Oct 2009
Hartford, CT
Energy Efficiency Peer Group Workshop
Austin Energy Headquarters
May 13-14, 2009
Austin, TX
3rd Annual AMI/Smartgrid Peer Group Hosted at Southern California Edison Offices
April 29-30, 2009
City of Industry, CA
5th Annual C&I Contact Management Summit
Hosted at Duke Energy Offices
October 21-22, 2008
Charlotte, NC
(100% participation by utilities from across North America, with absolutely no vendors in attendance.)
Best Practices in Selecting and Implementing a New Billing System
February 13, 2008
St. Petersburg, FL
Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: A Utility Awards for CIS/CRM Excellence Workshop
February 12, 2008
St. Petersburg, FL
Advanced Metering and Customer Care Initiatives in Europe
January 31 - February 1, 2008
Milan, Italy
Fourth Annual Call Center Summit
(The First and Premiere Special Interest Group Created For and Run By Utility Call Center Managers)
May 2-4, 2007
Atlanta, GA USA
9th Annual Large Energy Users Summit Sponsored by Austin Energy and CPS Energy
October 26-27, 2006
Austin Energy Headquarters
Austin, TX USA
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