UPN operates three membership-based peer groups devoted to networking, educating and
advocacy: one for utilities involved with advanced metering, one for large energy users and
one for utility professionals involved with CIS/CRM and customer care.
Our first peer group for professionals managing CIS, CRM and specific customer care functions at
utilities globally is known as:
The Utility CIS/CRM and Customer Care Consortium
...a facilitated peer group for utility business and information technology customer care professionals only
Our second consortium that networks professionals managing energy decisions in large commercial/industrial corporations, founded in 1993, is known as:
The Energy Managers Special Interest Group (SIG)
...a facilitated peer group for corporate energy and facility managers only
Our third consortium, founded in 2007, that networks utilities on advanced metering is known as:
The Global AMI Utility Peer Group
...a facilitated peer group for utilities involved with advanced metering
|
Recent and Upcoming Events (all by invitation only, no walk-ins please!):
Energy Efficiency Peer Group Workshop
Austin Energy Headquarters
May 13-14, 2009
Austin, TX
3rd Annual AMI/Smartgrid Peer Group
Hosted at Southern California Edison Offices
April 29-30, 2009
City of Industry, CA
5th Annual C&I Contact Management Summit
Hosted at Duke Energy Offices
October 21-22, 2008
Charlotte, NC
(100% participation by utilities from across North America, with absolutely no vendors in attendance.)
Best Practices in Selecting and Implementing a New Billing System
February 13, 2008
St. Petersburg, FL
Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: A Utility Awards for CIS/CRM Excellence Workshop
February 12, 2008
St. Petersburg, FL
Advanced Metering and Customer Care Initiatives in Europe
January 31 - February 1, 2008
Milan, Italy
Fourth Annual Call Center Summit
(The First and Premiere Special Interest Group Created For and Run By Utility Call Center Managers)
May 2-4, 2007
Atlanta, GA USA
9th Annual Large Energy Users Summit Sponsored by Austin Energy and CPS Energy
October 26-27, 2006
Austin Energy Headquarters
Austin, TX USA
Utilities-Only C&I Marketing Annual Peer Group Workshop
October 25, 2006
Austin, TX USA
'Excellence in Metering' Utility Peer Group Meeting
October 22, 2006
Nashville, TN USA
Third Annual Utility Awards for CIS/CRM Excellence Winners Workshop
June 15, 2006
Boston, MA USA
|
|
